Data Protection & Infrastructure
We use industry-standard security practices to protect user information and conversations, including:
- Encrypted data transmission (TLS)
- Encrypted data storage
- Secure authentication and access controls
- Role-based access for internal teams
- Regular system monitoring and logging
We do not store unnecessary personal identifiers unless required for safety, payments, or legal compliance.
Anonymity by Design
- Users interact using pseudonyms
- No real names are required for participation
- Conversations are not publicly visible
- Internal access to sensitive data is strictly limited
Monitoring & Safety
Euonia uses a combination of AI-based pattern detection and human moderation to identify:
- Self-harm indicators
- Abuse or harassment
- Crisis-level language
When necessary, sessions may be escalated to trained professionals following predefined safety protocols.
Important: Euonia is not an emergency service. We cannot replace hospitals, psychiatrists, or crisis hotlines.